Shipping policy

Shipping

We ship to Canada only. We do not ship to P.O. Boxes. If the address attached to your order contains a P.O. Box, a member of our Customer Care Team will reach out to you for an updated address. If we do not hear back within seven days from the original order date, we will cancel your order.

Processing and Fulfillment

Processing times range between 1-3 business days. If your order is past our current processing window, we kindly ask that you wait at least 24 hours for the tracking to update before reaching out to our Customer Care Team.

Free Shipping

Orders over CA $75 are eligible for free shipping to Canada.

Shipping Times

We offer both standard shipping and express shipping. Please see shipping times below.

Shipping Method	Processing Time	Shipping Time
Standard	2-3 business days	3-9 business days
Express	1-2 business days	1-2 business days

Holiday Delays

Your shipment may experience delays due to high volumes of shipments happening during peak sale periods and holidays. We try our best to ensure that your package arrives within a reasonable amount of time, but we ask that you be patient when experiencing delays and follow the tracking provided to you to determine where your package is.

Order Cut-off Times

Orders placed on Friday - Sunday (or holidays) will not be processed until Monday (or next business day, if there are holidays).

Shipping Confirmation & Receipt Emails

You will be sent an email for your order confirmation. You will also be sent an email when your order ships. Tracking information will be included on this email to track the progress of your shipment.

Order History Tracking

You can also track your order history, if you have an account with us. We recommend you create an account with us for easier order tracking. If you used a guest account, you will need to use your email link to get your order details.

Damaged Orders

We do our best to ensure your item arrives in perfect condition. However, in the unlikely event that your products arrives damaged, please contact us and we will do our best to resolve this issue. We advise that you keep all packaging and damaged products for the investigation.

Late Orders

In the event that your item does not arrive within the expected delivery time, please review the tracking information to determine where your package is and when is it expected to arrive. We have as much information as you do. If the item shows in transit, it is likely still on its way to you. You can contact the courier to see if there is additional information and for expected delivery times. Please allow up to 14 days for late shipments to arrive.

Lost Orders

We do our best to ensure that you get your order! However, in the event that your package is lost by our courier, please notify us and we will do our best to resolve this for you. Sometimes, packages are left at your door, or for pickup at your local post office. Please ensure that you search your home for any packages or notices. We will open a claim with the courier and determine where your package went. This will normally take 7-14 days to investigate. In the event, they deem the package lost, we will resolve your order with either a replacement or refund.

Invalid Address, Return to Sender

If your address is invalid or incomplete and your order cannot be processed, we reserve the right to cancel and refund your order. We will try to contact you to get the correct address. In this case, your order will be expecting delays due to the fact we cannot ship it. If your item was Returned to Sender, only the product value will be refunded and not the shipping fee, as we already incurred the shipping fees when we sent the item to you.

Address Changes & Redirecting An Order

We, unfortunately, cannot change your shipping address once the order has been shipped. We recommend you contact us immediately if you would like the address changed before we ship it out. Once the shipment is in transit or delivered, it will be your responsibility to retrieve the item from that location. We cannot forward or redirect the item.