Refund policy

Returns

Items purchased from AvocadoDecor.com can be returned for a full refund within 30 days of the delivery date.

To receive a full refund, the original item MUST be in new condition and returned without:

• Pet dander or fur
• Dirt or grass stains
• Signs of wear, washing, or improper care
• Damage or stains

All returned items are thoroughly inspected, and any items returned in a condition deemed as no longer sellable will not be refunded. In addition, returned items must be shipped back in the original packaging or similar packaging to prevent items from damage while in transport.

To start a return, please submit a request to our Customer Care Team. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

At this time, we are only able to provide return labels for customers residing in Canada. Customers residing outside of Canada are responsible for obtaining and paying for their own return shipping labels.

Exceptions / non-returnable items

All sale items are considered final sale and not eligible for return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

All refunds are issued back to the original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact our Customer Care Team.