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Track My Order
Welcome back! Looking for an update on your order? Simply enter your order number and email or phone number below for more information. Please note that it may take up to 24 hours to reflect the most up-to-date information on your order status.
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Frequently Asked Questions
Ordering and Payment
Your shopping experience is our priority, from beginning to end.
Are there any exclusions to discounts or promo codes?
Discounts codes do not apply to sale items unless otherwise noted and cannot be combined or used with other offers. Only one discount code can be used per purchase.
Is it safe to provide my credit card and personal information online?
It is absolutely safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.
What are the accepted methods of payment?
We accept Apple Pay, Google Pay, Shop Pay, PayPal, Visa, Mastercard, and Avocado Decor issued gift cards.
When will my order be invoiced?
Your order will be invoiced as soon as it has been placed.
Will I receive a confirmation for my order?
An order confirmation will be sent to you by email once your order has been placed.
What is pre-ordering and how does it work?
Pre-ordering allows you to reserve a product before it is officially released. When you place a pre-order, you will be charged either immediately. Your order will be shipped to you as soon as the product is available, ensuring you receive it as early as possible. Pre-ordering is a great way to secure high-demand items in advance.
Are the colours portrayed on the website accurate?
Our team works exceptionally hard to display product colours and textures accurately. However, relative inconsistencies may exist from one display monitor to another.
Shipping and Delivery
All you need to now about getting your new rug right when you want it.
Where do you ship to?
We ship to Canada and the U.S. We do not ship to P.O. Boxes or Alaska, Hawaii, and the U.S. Territories. If the address attached to your order contains a P.O. Box, a member of our Customer Care Team will reach out to you for an updated address. If we do not hear back within seven (7) days from the original order date, we will cancel your order.
When will my order ship?
Shipping times vary based on your location and the shipping method chosen at checkout. At this time, please expect your orders to ship within 1 to 2 business days and delivered within 3-7 business days.
Due to increased volume, during peak sale periods and holidays—if your order is past our established time frame, we kindly ask that you wait at least 24 hours for the tracker to update before reaching out to our Customer Care Team.
How can I track my order?
Once you receive an email confirmation with a tracking number, you can either track your order on the courier's website, or use our Track Your Order tool and enter your order number along with your email or phone number to get real-time updates.
All orders are typically delivered via UPS or FedEx. The courier delivers between Monday and Friday. There is no delivery service on the weekends.
Can I change my shipping address?
Please contact us with your order number and the updated shipping address.
- If your order has not been shipped: We can change it before shipping.
- If your order has been shipped: We will attempt to reroute the delivery on your package so it can be delivered to the updated shipping address.
Can I cancel my order before it ships?
Yes, you can cancel your order before it ships. Please contact our Customer Care Team as soon as possible with your order number to request a cancellation.