Frequently Asked Questions


We are an online-only store based in Brossard, QC, Canada.

We are a family business with over 30 years of trading experience in floor covering rugs.

With hundreds of thousands rugs shipped since 1990, you can rest assured that we have accumulated a large number of satisfied customers.

Free shipping, free returns, great retail prices, expert customer care, secure online shopping, thousands of rugs in stock, 30 day returns & no restocking fee, all rugs are shipped within 48 hours. What more can we say?

You can only leave a verified review on our website if you purchased a product from We will send you an email 14 days after you have received your order to ensure you had a chance to use our product so our customers can count on the reliability of your review.

Selection & Care

Our cotton, jute, vinyl, and viscose rugs can only be used indoors, while our polypropylene rugs can be used both indoors or out seamlessly.

A rug pad is recommended for rugs without anti-slip backings to prevent slippage and also add an extra layer of cushioning for your feet. On our website, every product has a Description tab that will recommend a rug pad if necessary.

All rugs have care instructions on the product Description tab of our website. It is important that you read this carefully. If in doubt, feel free to contact our Customer Care team at for help.

On our website, every product has a Description tab that contains a section called Care Instructions where you can learn how to care for your rug and whether or not it is machine washable.

It depends on the washing capacity of your washing machine and also the size of the rug you are interested in. We recommend to only machine-wash rugs sized at 3' x 5' and under in residential washing machines.

Bigger rugs can be washed in large capacity washing machines typically available at your local laundromat.

Rugs in the Antigua collection will shed during the first couple months. The shedding comes due to the short yarn filaments of viscose. The degree of shedding will vary depending on the type of material (wool and viscose rugs shed more than cotton or polypropylene rugs), the quality of the material, the tightness of the weave and the pile height (shag and plush pile rugs will shed more than short pile rugs).

To "speed up" the shedding process, we recommend gentle but regular vacuuming of the rug during the first month or so. Make sure your vacuum is set to the lowest setting and that the vacuum head's bristles/beater bar is turned off. Too much suction power or vacuuming with bristles can actually damage the rug and cause more shedding to appear.

With rugs in the Dhurrie collection, a musty smell especially around the months of June to September is common because it is rainy season in India. Every rug goes through a final wash cycle before it is packed and ready for shipment. During rainy season, the rugs take a lot longer to dry and there is a chance that the rug may still be slightly damp when it is packed in its bag for shipment, resulting in the musty smell when it arrives.

To get rid of the smell, simply throw the rug in the washing machine along with some vinegar. This should eliminate the smell and also give it a nice re-fluff!

Shipping & Delivery

We package and ship our products from our warehouses located in Brossard, QC.

Yes. If you are near the Montreal area, please find the specific product you are interested in and look under the Add to cart button to see available pickup options, add it to your cart, then select pickup at Checkout

Yes. We ship to 48 states.

Nothing! If you reside in a Canadian province, we offer free shipping on all rugs with no minimum purchase required. Otherwise, please see our Shipping Policy

We usually ship through, but not limited to, Canpar, FedEx, UPS, and Canada Post.

For in-stock items, your order is typically processed within 48 hours and delivered within a week if you reside in Canada.

If you are ordering from the US, most orders are delivered within 2 weeks. For more details, please see our Shipping Policy

If your item is out of stock, we will reach out to you through the email you provided us at the time you placed your order.

Your credit card will not be charged until we receive instructions from you on how you want to proceed.

Returns & Exchanges

Take photos of the damaged area and email us at In the email, include your order number and a detailed description of the defect.

Once we receive your request, we will review all the provided information and make it right.

We accept returns for most items within 30 days of purchase. Please visit our Return Policy page for details. We currently are unable to accept returns from the US.

To request a refund, email with your order number.

Refunds are generally processed within 5 business days once your returned item arrives back at our facilities. Since all our online orders require credit cards as the method of payment, your refund will be issued as a credit back to the same card used to make the original purchase. Depending on your credit card processing time, this can take between 2 to 4 weeks.

First step is to email us at We will send you return instructions within 48 hours. Note that your rug must be in new condition with original tags still attached.

Next, package the rug in its original packaging, apply the shipping label, and drop it off at your nearest drop-off location.

Once we receive your rug, it will be inspected and a refund will be issued to you if all is well. This process may take up to 5 business days. Your refund confirmation will be sent to you via email and a refund will be issued onto your original method of payment. For more information, view our Return Policy.

No. Sale items are final. They are excluded from our return policy.

No. Gift Cards are excluded from our return policy.