Ordering and Payment
Your shopping experience is our priority, from beginning to end.
Are there any exclusions to discounts or promo codes?
Discounts codes do not apply to sale items unless otherwise noted and cannot be combined or used with other offers. Only one discount code can be used per purchase.
Is it safe to provide my credit card and personal information online?
It is absolutely safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.
What are the accepted methods of payment?
We accept Apple Pay, Google Pay, Shop Pay, PayPal, Visa, Mastercard, and Avocado Decor issued gift cards.
When will my order be invoiced?
Your order will be invoiced as soon as it has been placed.
Will I receive a confirmation for my order?
An order confirmation will be sent to you by email once your order has been placed.
What is pre-ordering and how does it work?
Pre-ordering allows you to reserve a product before it is officially released. When you place a pre-order, you will be charged either immediately. Your order will be shipped to you as soon as the product is available, ensuring you receive it as early as possible. Pre-ordering is a great way to secure high-demand items in advance.
Are the colours portrayed on the website accurate?
Our team works exceptionally hard to display product colours and textures accurately. However, relative inconsistencies may exist from one display monitor to another.
Shipping and Delivery
All you need to now about getting your new rug right when you want it.
Where do you ship to?
We ship to Canada and the U.S. We do not ship to P.O. Boxes or Alaska, Hawaii, and the U.S. Territories. If the address attached to your order contains a P.O. Box, a member of our Customer Care Team will reach out to you for an updated address. If we do not hear back within seven (7) days from the original order date, we will cancel your order.
When will my order ship?
Shipping times vary based on your location and the shipping method chosen at checkout. At this time, please expect your orders to ship within 1 to 2 business days and delivered within 3-7 business days.
Due to increased volume, during peak sale periods and holidays—if your order is past our established time frame, we kindly ask that you wait at least 24 hours for the tracker to update before reaching out to our Customer Care Team.
How can I track my order?
Once you receive an email confirmation with a tracking number, you can either track your order on the courier's website, or use our Track Your Order tool and enter your order number along with your email or phone number to get real-time updates.
All orders are typically delivered via UPS or FedEx. The courier delivers between Monday and Friday. There is no delivery service on the weekends.
Can I change my shipping address?
Please contact us with your order number and the updated shipping address.
- If your order has not been shipped: We can change it before shipping.
- If your order has been shipped: We will attempt to reroute the delivery on your package so it can be delivered to the updated shipping address.
Can I cancel my order before it ships?
Yes, you can cancel your order before it ships. Please contact our Customer Care Team as soon as possible with your order number to request a cancellation.
Returns and Exchanges
It's simple: we want you to be completely satisfied with your purchase.
What is your return policy?
Items purchased from AvocadoDecor.com can be returned for a full refund within 30 days of the delivery date.
To receive a full refund, the original item MUST be in new condition and returned without:
- Pet dander or fur
- Dirt or grass stains
- Signs of wear, washing, or improper care
- Damage or stains
All returned items are thoroughly inspected, and any items returned in a condition deemed as no longer sellable will not be refunded. In addition, returned items must be shipped back in the original packaging or similar packaging to prevent items from damage while in transport.
To start a return, please submit a request to our Customer Care Team. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
At this time, we are only able to provide return labels for customers residing in Canada. Customers residing outside of Canada are responsible for obtaining and paying for their own return shipping labels.
For items purchased from third-party retailers: Only items purchased directly from AvocadoDecor.com can be returned to Avocado Decor. If you purchased your Avocado Decor items from a third-party website or retailer, please contact the third-party vendor to process your return.
Can I return an item I bought on sale?
All sale items are considered final sale and not eligible for return.
Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
I returned an item. When will my refund be processed?
All refunds are issued back to the original payment method within five (5) to ten (10) business days following our receipt of the returned item. Please remember it can take some time for your bank or credit card company to process and post the refund too. If the refund does not appear in the established time frame, please contact our Customer Care Team.
Why did I receive a partial refund?
We issue partial refunds for a variety of reasons, most commonly you may receive a partial refund for the following reasons:
- Return was received damaged
- Late orders or lost orders
- A post-purchase discount was applied to your order
Product Information
Everything you need to know when buying our products
Why are there discrepancies between the colour descriptor and the colour of the product in the photos?
The colour description provided is an approximation. As colour is a personal experience and can vary based on fabric and texture, we encourage you to use the photos provided as your guide to colour matching.
Will the product I receive be the same colour as the ones shown online?
Colour discrepancies may occur. We do our best to maintain colour consistency, however, there may be noticeable differences from one production lot to another. Items shown online do not always originate from the same lot, the same goes for the product you ordered. Please keep in mind that colours may vary depending on screen resolutions of mobile and stationary devices.