Hi Alexandra,
Thank you for sharing your feedback with us. We appreciate your kind words about our company. However, we're sorry to hear that the carpet did not meet your expectations.
We understand that the carpet appeared lighter than the images provided, and we apologize for any discrepancy. Please note that actual colors may vary from the images shown due to manufacturing limitations and the display settings of different devices. We strive to provide accurate representations, and we will review our product images to ensure it better reflects the product's true color.
We want to assure you that the thinness of the carpet is actually a deliberate feature designed to offer added convenience. Its lightweight and slim construction allows for easy maneuverability and ensures that it can clear any door without any issues. This feature provides you with the flexibility to place the carpet in different areas of your home without worrying about door clearance.
As for the shedding issue, we apologize for any inconvenience caused. While shedding is common in new carpets, especially viscose carpets since its the nature of the fibre, we understand that it can be frustrating. It typically subsides over time with regular vacuuming and usage. However, we take your concerns seriously, and we will certainly investigate this matter further to ensure that our product meets the expected standards.
Our customer satisfaction is of utmost importance to us, and we would like to make this right for you. Please reach out to our customer service team with your order details, and we will work towards finding a suitable solution. Whether it's providing additional rug care instructions or offering a refund, we want to ensure your complete satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your feedback. We value your business and will do everything we can to address your concerns. We look forward to assisting you further and exceeding your expectations in the future.
Best regards,
Jeff N.
Customer Service Representative
Avocado Decor
