Expédition & retours

*Pour nos clients détaillants :

Veuillez prévoir 1 à 2 jours ouvrables pour l'expédition des articles en stock
Les produits en précommande seront expédiés dès que le produit sera disponible
Les retours sont acceptés pour la plupart des articles dans les 30 jours suivant la date de livraison
Les articles en solde ou les cartes-cadeaux sont exclus de la politique de retour
Pour plus de détails, consultez notre Politique d'expédition et Retours et échanges

Pour nos clients grossistes :

Veuillez prévoir jusqu'à 5 jours ouvrables pour l'expédition des articles en stock, à l'exception des semaines suivant une foire commerciale et dans des circonstances étrangères.
Les produits en précommande seront expédiés avec votre prochaine commande dès que le produit sera disponible
Les commandes contenant plusieurs colis seront expédiées en même temps mais peuvent être livrées séparément
Les retours ne sont acceptés que pour les articles défectueux
Les frais d'expédition sont calculés après l'emballage de votre commande et le montant sera reflété sur la facture
Pour plus d'informations sur la façon de demander un compte de vente en gros, voir Vente en gros

London Fog Cotton Rug

This is the perfect little rug/ modern yet rustic love it

Love this carpet!

I love the pattern and vibrancy of this carpet. However, I have hardwood floors and the 2'x4' door mat, does slip, even though the description describes it as anti-slip backing.

I also have the 4'x6' size and both shed a lot. Maybe that will diminish after being vacuumed over time? Other than that, I found the website easy to use, and both were delivered as promised.

It's a really fun touch to include the little Miss Avacado - very cute and it's in my bathroom :-)

Thank you for asking!

Customer service

I just wanted to say that Jeff was incredibly professional and also very patient with me while I was asking a lot of questions regarding your different rugs. I Will highly recommend Avocado Decor for many reasons. Thank you for the great customer service experience.

Looks awesome!

Super vibrant colours, easy to clean, very sturdy. Looks fantastic in our yard

Nice carpet but poor quality

I really wish I liked this carpet more. as a heads up, it's lighter than the images but still a beautiful carpet. The company is great, good customer service, speedy delivery. Unfortunately the carpet is very thin and sheds a lot. I've had to vacuum it numerous times in the first week to remove some of the lint as it was coming off on our clothes. I really hope this isn't a constant.

Hi Alexandra,

Thank you for sharing your feedback with us. We appreciate your kind words about our company. However, we're sorry to hear that the carpet did not meet your expectations.

We understand that the carpet appeared lighter than the images provided, and we apologize for any discrepancy. Please note that actual colors may vary from the images shown due to manufacturing limitations and the display settings of different devices. We strive to provide accurate representations, and we will review our product images to ensure it better reflects the product's true color.

We want to assure you that the thinness of the carpet is actually a deliberate feature designed to offer added convenience. Its lightweight and slim construction allows for easy maneuverability and ensures that it can clear any door without any issues. This feature provides you with the flexibility to place the carpet in different areas of your home without worrying about door clearance.

As for the shedding issue, we apologize for any inconvenience caused. While shedding is common in new carpets, especially viscose carpets since its the nature of the fibre, we understand that it can be frustrating. It typically subsides over time with regular vacuuming and usage. However, we take your concerns seriously, and we will certainly investigate this matter further to ensure that our product meets the expected standards.

Our customer satisfaction is of utmost importance to us, and we would like to make this right for you. Please reach out to our customer service team with your order details, and we will work towards finding a suitable solution. Whether it's providing additional rug care instructions or offering a refund, we want to ensure your complete satisfaction.

Once again, we apologize for any inconvenience caused and appreciate your feedback. We value your business and will do everything we can to address your concerns. We look forward to assisting you further and exceeding your expectations in the future.

Best regards,
Jeff N.
Customer Service Representative
Avocado Decor

Let customers speak for us